Website Privacy Policy

Privacy Notice

Data is essential to day to day operations at Birch, so we are committed to maintaining the trust and confidence of everyone we work with. We are GDPR-compliant but strive to go above and beyond this standard. 

Whether you are browsing our website, subscribing to our newsletter, or taking part in one of our service enhancement surveys, here is where you’ll find information on how we protect your privacy and keep your data safe and secure.

Visitors to our Website

When someone visits www.birchcarpets.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. It helps us to understand which content is popular and how we can create more useful online resources for the cultural sector. This information is only processed in a way which does not identify anyone. We don't make, and don't allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Newsletter Sign Up

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right; and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Bella Shirtcliffe at b.shirtcliffe@birchdistribution.co.uk

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to our data protection officer Bella Shirtcliffe b.shirtcliffe@birchdistribution.co.uk . If you have any issues with how we process data, you have the right to raise a complaint with the Information Commissioner’s Office.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 10 January 2019.